Warranties, Exchanges and Returns


EXCHANGES AND RETURNS

Lackto's online store exchange policy is in accordance with the Consumer Protection Code, which guarantees the possibility of giving up the purchase within 7 (seven) days from the receipt of your order, and exchanges by default of manufacture within the warranty period of 90 (ninety) calendar days of its receipt.


EXCHANGE OR RETURN REQUEST

Requesting an exchange or return of your product is simple and quick! Send a message to info@lackto.com with your order number, full address, phone number, e-mail, explanation of the possible problem, and identifying your jewel, so that we can optimize your service.


DELIVERY ERROR, PRODUCT OR PACKAGING DEMAGE

If you have received your product with any divergence, such as open packaging, broken, lack of product or in disagreement with what you have purchased, please notify us immediately via e-mail info@lackto.com. Opening hours: Monday to Friday, from 08:00 to 17:00 (except holidays). If the error is confirmed, the shipping costs will be at Lackto's expense. Otherwise, it's on the customer.


VALUE REFUND

Credit Card Payment: the return of the payment on the credit card will be viewed on up to two invoices after completing the return, depending on the expiration date of the card. If the order holder does not have a bank account, we will make a Payment Order, as the refund will not be made to a third party's account.

After 2 months, the order value will be returned -5% and a fee of 2 euros will be charged.

Please contact info@lackto.com. Opening Hours: Monday to Friday, from 08:00 to 17:00 (except holidays).