Warranty, Exchanges and Returns
At Lackto, we want you to feel safe and satisfied with every purchase. That’s why we offer a simple and transparent process for returns, exchanges, and warranty requests. Here you’ll find all the information about deadlines, conditions, and how to request support for breast milk jewelry, supplements, and other products. Our priority is to ensure your experience is positive from start to finish, with all the care and respect you deserve.
Customers have 7 days after confirming receipt of the product to request a return, withdrawal, or report damage caused during shipping. We deeply value our moms and understand that motherhood, especially during the postpartum period, can be overwhelming. That’s why, to make the process more convenient, we extend this period to 100 days after delivery confirmation. We want your experience to be smooth and worry-free.
Simply get in touch with us through one of our official channels and request assistance. We’ll guide you step by step through the process.
Remember: please have your order number at hand.
We ship every order with great care and dedication, understanding the value and symbolism they carry, especially when it comes to our MotherLove. That’s why we are ready to help you resolve any issues that may occur during transportation. We want your experience with our products to be filled with trust and peace of mind.
If you receive an order with any discrepancy (such as damaged packaging, missing items, or products different from what you ordered), or if you have any questions about your delivery, please contact our support team. We’ll be here to assist you and resolve the situation as quickly as possible.
Our priority is to ensure you receive your order exactly as it should be. Our team carefully reviews every request, and even if we can’t provide an immediate solution, nothing is left unnoticed. We always do our very best to resolve everything as quickly as possible.
Mama, you can rest assured 🤍 We know how unique and symbolic our MotherLove is. Less than 3% of Lackto’s Breast Milk Jewelry pieces show unexpected results. We want every mother to have this unique and often challenging moment eternalized. That’s why we offer an UNCONDITIONAL 100-DAY WARRANTY ON MOTHERLOVE.
If you ever need to use the warranty, simply contact our support team and send us photos of your jewel (front and back, if possible). We’ll talk with you to understand what happened and help in the best way possible.
Case A: If you followed all the steps correctly but something happened with our product, we will send you the materials to create your MotherLove again at no cost. In this case, a production video can help us understand what went wrong.
Case B: If you missed a step, and since this is a chemical process, your jewel did not finalize correctly, we will still send you the materials so you can remake your jewel. There will be no charge for the materials, only for shipping, which is a third-party service.
Reminder: We strongly recommend recording a simple video of your production process. It doesn’t need to be anything elaborate, just your hands making the jewel. This helps us better understand what happened, diagnose the issue more clearly, and explain how to avoid it in the future. Plus, of course, it becomes a very special extra keepsake of this beautiful moment.
How your MotherLove jewel should look
The breast milk jewel is eternal! It is a piece created through a chemical process and contains organic matter in its composition. And just as you and your baby grow and evolve over time, the jewel also matures. It changes from a lighter shade to a more pearly tone, becoming not only a keepsake of the breastfeeding period but also of the present. It represents the growth and deepening of the bond between mother and child.
Enjoy every shade and cherish the beauty of this jewel that symbolizes your unconditional love.
If your MotherLove shows any behavior different from what was described above, please contact us. Something may have happened with your Breast Milk Jewel, and we will help you.
